Our plan to keep the good times rolling when we reopen…
Our aim is to reassure all our guests, team members and our Newquay community that we are doing our absolute best to keep you safe.
The mandatory lockdown has given us time to think and review every aspect of our operation, adapt existing procedures, and find new and innovative ways to ensure everyone is comfortable and safe going forward when staying at Shore Surf Lodge.
Aside from the new decorations throughout Shore, the biggest change you will see is the introduction of coffee and tea making facilities in each room, along with a fresh and exciting room service menu designed and prepared by our new in-house Chef. We can arrange for you to have food and drinks delivered in your room, as a picnic out front on the picnic tables, or if you would like it as a ‘take away’, we will be happy to sort this out throughout your stay. Shore Surf Lodge is now ‘cashless’, which means all payments are taken by card. In order to adhere to social distancing guidelines, we have closed off the previously shared kitchen to allow for adequate social distancing and safety of all the guests and staff. Full details of room service will be provided in your room.
Our linen and bedding have also had an update! For 2020, we have new pillows, pillow protectors, mattress protectors, luxury white towels, and crisp, white linen for every bed at Shore. Rest assured; all our fresh new linen and towels are sent to a local professional launderette where it is cleaned according to Covid-19 standards. We have moved our guest check in time back an hour to 4:00pm to allow our dedicated cleaning team members extra time to sanitize and air-out each room between guest’s departure and arrival.
Our team members have been re-trained on precautionary measures relating to social distancing and sanitation. Our cleaning team members will be sanitizing all the high touch surfaces at Shore twice per day, and hand sanitizer stations have been put in place throughout the lodge. We will keep as many doors and windows open as possible to allow the flow of fresh sea air to move throughout the property. If guests or any members of our team are unwell, or have any Covid-19 symptoms, we ask that you stay at home and we will move your stay to a later date when you have recovered.
And finally, Shore Surf Lodge is now operating completely as a self-check in and out premise to reduce the face-to-face contact needed to check guests in or out. This means you will not necessarily see a member of staff when you arrive. We think this is pretty cool, which translates into less time potentially waiting in reception check-in lines preventing you from starting your holiday! Your check-in is now on your time. When your reservation is booked, full details of how you will be able to self-check-in to Shore will be provided to you via email.
We have every confidence our team will be able to deliver safe operations through social distancing and superb hygiene.
We look forward to welcoming you to Shore Surf Lodge.