Shore Lodge

  Service second to none! Can't find more attentive staff other than at the Four Seasons Hotel, New York! En route, Jenny kept us informed with our room details so... read more no undue stress was caused. Before arrival, Jenny provided the best place to park for our stay, which is always a panic but especially would have been on Jubilee weekend if wasn't for her. On arrival, Jenny was so welcoming; giving us a tour of our rooms, showing the facilities and bending over backwards to make a last minute room change. Critical knowledge of local board hire and directions around town was spot on. Evening entertainment, no problem for Jenny, she provided the places to avoid, the times to move from pub to bar to club to have the greatest night. Even hosted a night out for us showing the local ways, even getting us a locals discount. It was like having a personal representative for our holiday. Going the extra mile seemed effortless for Jenny, a fallen holiday maker meant she offered to arrange food and keep conversation with our friend that couldn't make it out of the accomodation with us. Accomodation as expected; clean and comfortable, just what you need for a surfing holiday. Negatives, curtains need to be changed for blackout ones. The quality of the bunkbeds needs upgrading. More for safety reasons if adults are to stay on them. Sound proofing would be ideal as we could... Service second to none! Can't find more attentive staff other than at the Four Seasons Hotel, New York!

En route, Jenny kept us informed with our room details so no undue stress was caused.
Before arrival, Jenny provided the best place to park for our stay, which is always a panic but especially would have been on Jubilee weekend if wasn't for her.
On arrival, Jenny was so welcoming; giving us a tour of our rooms, showing the facilities and bending over backwards to make a last minute room change. Critical knowledge of local board hire and directions around town was spot on.
Evening entertainment, no problem for Jenny, she provided the places to avoid, the times to move from pub to bar to club to have the greatest night. Even hosted a night out for us showing the local ways, even getting us a locals discount. It was like having a personal representative for our holiday.
Going the extra mile seemed effortless for Jenny, a fallen holiday maker meant she offered to arrange food and keep conversation with our friend that couldn't make it out of the accomodation with us.

Accomodation as expected; clean and comfortable, just what you need for a surfing holiday.

Negatives, curtains need to be changed for blackout ones. The quality of the bunkbeds needs upgrading. More for safety reasons if adults are to stay on them. Sound proofing would be ideal as we could hear the shared toilet flushing from our room, amoung other noises...

Overall, would stay there again.
Thanks for a great holiday.
Josh and the Essex lads. More

  The lodge is situated at the top of Newquay Town, 5mins walk into town and about 15mins walk to fistral beach. Unfortunately the room was dirty and filthy bathroom, funny... read more smell in the building and rooms are freezing cold with stained bedding.

  Loved my stay here! Room 7 was perfect for just me and the price was great. Staff was amazing, I loved meeting Jenny and chatting with her! I was also... read more able to leave some bags in the lobby past check out since my train didn’t leave until later that night which I was very appreciative of. Can’t wait to be back.

  So this is all about expectation.
I booked a family room, and got a family room. It's not the Hilton but we did find it reasonably clean and the bathroom... read more is clearly new, bed linen was fresh and clean, so that's the important stuff sorted.
Issues with the room: There's a gap between the door frame and wall that's not been plastered so you can see into the cavity through the slats and this is not good in terms of "finish". There's also clearly been a leak upstairs which has caused damage and staining to the roof but that's aesthetics, the window blind has no pulley so it's a very manual chore to roll it back up in the morning. TV has little or no signal, there were 9 channels, all BBC, available but only 2 worked without static, blur or fading, thank goodness the wifi worked and we had tablets for the kids.
My biggest issue was smokers, on the night we arrived one guest was doing a great Bob marley impression in the car park and on the other nights other guests decided the back fire escape which is right under the bedroom windows was a considerate place to stand and spark up, filling the bedroom with smoke, not ideal for a "family friendly" Lodge, so having to close windows on hot afternoon /evening due to limited controls by lodge in dealing with its inconsiderate patrons in summer was annoying as it was certainly warm and there's no other ventilation or fans.
Breakfast.... I'm pretty sure trade discriptions would raise an eyebrow or two here, its cereal and defrosted out of date bread. No fresh milk it's all uht and the "butter" looks like it's had a few good going overs with dirty knives, god knows how many were licked before being put in there. So simply put, in my view shore surf has no business bragging about breakfast being included, it would be better served, claiming excellent kitchen facilities and bring your own food, because the facilities in the kitchen are very good for self catering options.
In summary, finish off the decorations, carry out the maintenance, put some simple fans in the rooms, get the smokers away from the building and stop advertising breakfast (or improve it dramatically) and it's on to a winner. I obviously paid summer mark up but for what it is worth I don't feel I got value based on the points raised however its a great location a short walk from town and beach. Steph on front desk was really friendly and
helpful so no issues there.

  My boyfriend and I stayed here last week for our holiday and we absolutely loved it! It has a very chilled out and welcoming vibe which made us feel relaxed... read more and almost at home. To start with the staff were amazing, always friendly! The food at the restaurant was amazing, to say how busy they were the service was great. Our room was a double room with the en-suite (room 3), it was clean and tidy upon arrival, very cosy and there was lots of storage space for the two of us. There was a kettle and mugs in the room with sugar, milk etc and a communal fridge just outside the door which was helpful. The location was great as it was only a 10 minute walk from town and fistral beach so we didn’t have to worry about parking all the time.
I would recommend this place to younger couples or friends looking for somewhere for shorter stays, it’s very professional yet very casual which we loved as everyone was much more approachable! Would definitely stay here again 🙂 More

  I stayed in this lodge this week and I have to say it was amongst one of the best hotel stays I've ever had. The room was really nice and... read more clean and it was comfortable. The location is five minutes away from everything (cinema, beach, town centre) etc so it was very convenient. The staff were incredible and provide a personalised service to their residents and always say hello, they have a good chat with their residents and their cook is also brilliant and made an amazing chicken goujon meal. Overall, I would happily stay here agai and thank you to the staff for their amazing hospitality. 10/10 for satisfaction.

Recommendation for improvement- The TV didn't work and wasn't connected or tuned so this would be good for improvement but everything else was perfect. More