Shore Lodge

  This place was absolutely perfect for what we needed as a group of 9 on a stag. It was simple, clean and had really friendly staff who were all a... read more good laugh and helped us find places to go in the evenings. There’s long stay parking a road back and a few spots at the actual lodge. It’s a short walk from the town and the beach’s. They were also massively helpful when we realised we screwed up our booking and managed to move some bits around and save us some money.

  Me and my girlfriend booked this via hotels.com and were quite disappointed with our stay.

We were greeted in quite a dismissive way, the owner only seemed interested in... read more pushing the food and drink sold by the hotel rather than welcoming us.

When we were told about our room we were informed it had a shared bathroom, the hotels.com description does not make it clear that the room we booked didn't have an ensuite (which you would expect for the approx £70/night we paid).

The room itself was clean and the bed was comfy, but it didn't look anything like the room pictured on the hotels.com site (it was much smaller).

The walls are very thin and we heard (very clearly) people throwing up after a night out in the room next to us, on multiple nights.

Something else that concerned us was a 3rd party contractor asking for access to our room while we were relaxing in there during the door, he proceeded to come in and do some work on the door lock while we awkwardly waited for him to leave.

We felt quite awkward entering and leaving the hotel via the main room/restaurant downstairs as the staff seemed to sit in there and stare at you, and we almost felt judged for not wanting food/drink there.

Overall we wouldn't come back here, I think if you were a group of surfers who just wanted a place to stay this would be OK. If you're a couple looking to spend a few days in Newquay I'd pick somewhere else.

  The staff were very kind and were very attentive , we stayed in the penthouse on the top floor which had an amazing view , very comfortable beds , a... read more smart tv , handy cooking facilities - just everything you ' d want for a relaxing stay . Everything was perfectly clean , and the few problems we had with the jacuzzi were handled so well by the staff . Parking was available which was very useful , and it was a super quick walk into town . I couldn ' t fault my stay , it was definitely worth every penny ! - It was difficult to find where to park but after phoning the staff they were more than happy to help explain how to get there.

  So this is all about expectation.
I booked a family room, and got a family room. It's not the Hilton but we did find it reasonably clean and the bathroom... read more is clearly new, bed linen was fresh and clean, so that's the important stuff sorted.
Issues with the room: There's a gap between the door frame and wall that's not been plastered so you can see into the cavity through the slats and this is not good in terms of "finish". There's also clearly been a leak upstairs which has caused damage and staining to the roof but that's aesthetics, the window blind has no pulley so it's a very manual chore to roll it back up in the morning. TV has little or no signal, there were 9 channels, all BBC, available but only 2 worked without static, blur or fading, thank goodness the wifi worked and we had tablets for the kids.
My biggest issue was smokers, on the night we arrived one guest was doing a great Bob marley impression in the car park and on the other nights other guests decided the back fire escape which is right under the bedroom windows was a considerate place to stand and spark up, filling the bedroom with smoke, not ideal for a "family friendly" Lodge, so having to close windows on hot afternoon /evening due to limited controls by lodge in dealing with its inconsiderate patrons in summer was annoying as it was certainly warm and there's no other ventilation or fans.
Breakfast.... I'm pretty sure trade discriptions would raise an eyebrow or two here, its cereal and defrosted out of date bread. No fresh milk it's all uht and the "butter" looks like it's had a few good going overs with dirty knives, god knows how many were licked before being put in there. So simply put, in my view shore surf has no business bragging about breakfast being included, it would be better served, claiming excellent kitchen facilities and bring your own food, because the facilities in the kitchen are very good for self catering options.
In summary, finish off the decorations, carry out the maintenance, put some simple fans in the rooms, get the smokers away from the building and stop advertising breakfast (or improve it dramatically) and it's on to a winner. I obviously paid summer mark up but for what it is worth I don't feel I got value based on the points raised however its a great location a short walk from town and beach. Steph on front desk was really friendly and
helpful so no issues there.

  Booked this place while we were working away in Newquay, what a great choice, owners made us very welcome and provided us with everything we had forgotten to pack! Great... read more location, literally a stones throw from the town, café, bar, chill out space, tvs everywhere,...More

  We booked the Shore Surf Lodge as a last minute thing when we couldn’t extend our stay at another B&B. I was travelling with my husband, 3 year old... read more and my best friend. Having read the reviews I was ready for something more like a...More