Shore Lodge

  We had a lovely stay here in early June, It was our anniversary and they gave us the penthouse with Jacuzzi bath. Fab, quiet yet close to the town. The... read more owners were lovely people. They have a little bar downstairs and parking also.

  So this is all about expectation.
I booked a family room, and got a family room. It's not the Hilton but we did find it reasonably clean and the bathroom... read more is clearly new, bed linen was fresh and clean, so that's the important stuff sorted.
Issues with the room: There's a gap between the door frame and wall that's not been plastered so you can see into the cavity through the slats and this is not good in terms of "finish". There's also clearly been a leak upstairs which has caused damage and staining to the roof but that's aesthetics, the window blind has no pulley so it's a very manual chore to roll it back up in the morning. TV has little or no signal, there were 9 channels, all BBC, available but only 2 worked without static, blur or fading, thank goodness the wifi worked and we had tablets for the kids.
My biggest issue was smokers, on the night we arrived one guest was doing a great Bob marley impression in the car park and on the other nights other guests decided the back fire escape which is right under the bedroom windows was a considerate place to stand and spark up, filling the bedroom with smoke, not ideal for a "family friendly" Lodge, so having to close windows on hot afternoon /evening due to limited controls by lodge in dealing with its inconsiderate patrons in summer was annoying as it was certainly warm and there's no other ventilation or fans.
Breakfast.... I'm pretty sure trade discriptions would raise an eyebrow or two here, its cereal and defrosted out of date bread. No fresh milk it's all uht and the "butter" looks like it's had a few good going overs with dirty knives, god knows how many were licked before being put in there. So simply put, in my view shore surf has no business bragging about breakfast being included, it would be better served, claiming excellent kitchen facilities and bring your own food, because the facilities in the kitchen are very good for self catering options.
In summary, finish off the decorations, carry out the maintenance, put some simple fans in the rooms, get the smokers away from the building and stop advertising breakfast (or improve it dramatically) and it's on to a winner. I obviously paid summer mark up but for what it is worth I don't feel I got value based on the points raised however its a great location a short walk from town and beach. Steph on front desk was really friendly and
helpful so no issues there.

  The lodge is situated at the top of Newquay Town, 5mins walk into town and about 15mins walk to fistral beach. Unfortunately the room was dirty and filthy bathroom, funny... read more smell in the building and rooms are freezing cold with stained bedding.