Shore Lodge

  We stopped here last week as a family of 4 we checked in at 4 and first thing was the additional parking payment per day we was never aware of... read more this when booking.
We was then shown to our room and there was no way I would stop in it for 1 night never mind 4 there was a double bed a bunk bed at the bottom 1 rail for clothing 1 cabinet and a bathroom great if I was with a couple of friends maybe but thankgod we found out about the penthouse so I upgraded for a extra £140 for 3 nights it was more spacious but still filthy but we made do just to rest our heads the view from our room was ok and also we couldn't complain about the breakfast as we had it for 2 days and it was nice but other things on menu not available most of the time.
We went home after 3 nights never offered any money back or nothing.
As for the staff and owner it looks like most of the time you can cut the atmosphere with a knife overall a very disappointing experience and costly.
Also the hills to get there are knackering pack some comfy footwear.
As for newquay it was our first time and will defo be our last it wasnt worth the drive from Sheffield and it wasnt for us we need sun a pool and all-inclusive

  First of all I do not write reviews for the sake of it, and not just to moan but for like minded people looking for a nice place to stay.... read more Please read and consider prior to booking.

If you are looking though booking.com then please be aware that this hotel is nothing like the pictures. It is a hostel at best (and not a particularly good one), but definitely not a hotel. It may be suitable for young students who literally just want to surf but for literally anyone else it is a pretty poor stay. I remember booking thinking it was such a reasonable rate and now I feel I have grossly overpaid.

Upon entering we met one of the owners. We were five minutes early for check in and were told the room was not ready, fair enough. After attempting to flog overpriced food and drink to us which we declined the owner tried to tell us about how the previous guests had left late and the rooms were not ready as both guests and staff had had a very late, heavy night of drinking. Not what I wanted to hear and certainly not appropriate for staff to have been involved, let alone bragging about it.

The entry to the rooms is through a make shift carabean restaurant that also poses as some form of bar that 'doesn't close until the last people leave' - joy. Just what you want to hear when you are starting a relaxing holiday. It was super awkward walking through when people were drinking/eating and the owners basically leer at you ever time you walk through.

Parking was £9 per day, first come first served. Council parking less than a five minute walk from the property was cheaper and far easier (plus free every day between 4pm and 9am).

Rooms were reasonably clean but not the standard I would hope for during the current covid situation. It was made evident as written above that the clean was a last minute effort due to a 'heavy night' before.

The only positives about this stay... The bed appeared clean and was to it's credit pretty comfy. The towels were also fluffy and clean.

The decor...

The rooms had old screws sticking out of walls where old owners took their pictures and mirrors. There was only one mirror in the room, in an unhelpful place and none in the bathrooms. There was a kettle with an extremely short lead which had to be boiled on the floor, 2 plug sockets and they did not supply any mugs, milk or fridge. I went and asked for mugs from reception and they were random and not particularly clean. I also requested fresh towels once during the trip (we were staying a week). But no fresh ones would otherwise have been offered and the rooms are not entered to be cleaned/empty the bins at any stage.

The rooms stunk of mould and could not ve aired our. Also the blind string was missing so the blinds had to be hand rolled up and down every night.

The room had peeling paint, hangers all broken and snapped and no lampshade or any alternative lamp.

I could honestly go on and on. Basically it is not fit to be called a hotel and is far too overpriced to be a hostel (and believe me I have stayed in a lot of them). I would not recommend anyone stay.

  I stayed in this lodge this week and I have to say it was amongst one of the best hotel stays I've ever had. The room was really nice and... read more clean and it was comfortable. The location is five minutes away from everything (cinema, beach, town centre) etc so it was very convenient. The staff were incredible and provide a personalised service to their residents and always say hello, they have a good chat with their residents and their cook is also brilliant and made an amazing chicken goujon meal. Overall, I would happily stay here agai and thank you to the staff for their amazing hospitality. 10/10 for satisfaction.

Recommendation for improvement- The TV didn't work and wasn't connected or tuned so this would be good for improvement but everything else was perfect. More

  Service second to none! Can't find more attentive staff other than at the Four Seasons Hotel, New York! En route, Jenny kept us informed with our room details so... read more no undue stress was caused. Before arrival, Jenny provided the best place to park for our stay, which is always a panic but especially would have been on Jubilee weekend if wasn't for her. On arrival, Jenny was so welcoming; giving us a tour of our rooms, showing the facilities and bending over backwards to make a last minute room change. Critical knowledge of local board hire and directions around town was spot on. Evening entertainment, no problem for Jenny, she provided the places to avoid, the times to move from pub to bar to club to have the greatest night. Even hosted a night out for us showing the local ways, even getting us a locals discount. It was like having a personal representative for our holiday. Going the extra mile seemed effortless for Jenny, a fallen holiday maker meant she offered to arrange food and keep conversation with our friend that couldn't make it out of the accomodation with us. Accomodation as expected; clean and comfortable, just what you need for a surfing holiday. Negatives, curtains need to be changed for blackout ones. The quality of the bunkbeds needs upgrading. More for safety reasons if adults are to stay on them. Sound proofing would be ideal as we could... Service second to none! Can't find more attentive staff other than at the Four Seasons Hotel, New York!

En route, Jenny kept us informed with our room details so no undue stress was caused.
Before arrival, Jenny provided the best place to park for our stay, which is always a panic but especially would have been on Jubilee weekend if wasn't for her.
On arrival, Jenny was so welcoming; giving us a tour of our rooms, showing the facilities and bending over backwards to make a last minute room change. Critical knowledge of local board hire and directions around town was spot on.
Evening entertainment, no problem for Jenny, she provided the places to avoid, the times to move from pub to bar to club to have the greatest night. Even hosted a night out for us showing the local ways, even getting us a locals discount. It was like having a personal representative for our holiday.
Going the extra mile seemed effortless for Jenny, a fallen holiday maker meant she offered to arrange food and keep conversation with our friend that couldn't make it out of the accomodation with us.

Accomodation as expected; clean and comfortable, just what you need for a surfing holiday.

Negatives, curtains need to be changed for blackout ones. The quality of the bunkbeds needs upgrading. More for safety reasons if adults are to stay on them. Sound proofing would be ideal as we could hear the shared toilet flushing from our room, amoung other noises...

Overall, would stay there again.
Thanks for a great holiday.
Josh and the Essex lads. More

  A fantastic hotel in a fab location, only a 5 minute walk into the town centre. The staff were so friendly and helpful. The facilities were great and had everything... read more we could need. The hotel was well maintained and everything was immaculate.

Overall, we had a lovely experience and would definitely come back and stay again!

  We had a lovely stay here in early June, It was our anniversary and they gave us the penthouse with Jacuzzi bath. Fab, quiet yet close to the town. The... read more owners were lovely people. They have a little bar downstairs and parking also.