I never can be bothered to write reviews but I knew I had to write this one because I am appalled. I came here with 2 other members of my... read more family as we wanted a final last trip somewhere as the summer had almost finished. The place looked lovely online, but after 4 long hours of driving, our room was so tiny considering we payed £162 for one night. It was supposed to be a single bed with a bunk bed but it was only one bunk bed. The room was a small box with only a bed and sink inside, like some sort of prison. We basically got catfished by this place as they made it out to be nice, medium size rooms. It was freezing too as the window wouldn’t shut. The staff were awkward and unfriendly. It said free parking on the website yet we paid £9 a day. There was no breakfast service “due to COVID” which was absolutely ridiculous. The toilet was smelly and the shower didn’t even work and was covered in hair and also pubic hair. Absolutely filthy. I would not recommend staying here for anyone, even if it’s only one night. Find somewhere with basic cleanliness and expectations to spend your money on. Never coming back here again.

  We stopped here last week as a family of 4 we checked in at 4 and first thing was the additional parking payment per day we was never aware of... read more this when booking.
We was then shown to our room and there was no way I would stop in it for 1 night never mind 4 there was a double bed a bunk bed at the bottom 1 rail for clothing 1 cabinet and a bathroom great if I was with a couple of friends maybe but thankgod we found out about the penthouse so I upgraded for a extra £140 for 3 nights it was more spacious but still filthy but we made do just to rest our heads the view from our room was ok and also we couldn't complain about the breakfast as we had it for 2 days and it was nice but other things on menu not available most of the time.
We went home after 3 nights never offered any money back or nothing.
As for the staff and owner it looks like most of the time you can cut the atmosphere with a knife overall a very disappointing experience and costly.
Also the hills to get there are knackering pack some comfy footwear.
As for newquay it was our first time and will defo be our last it wasnt worth the drive from Sheffield and it wasnt for us we need sun a pool and all-inclusive

  Been going there since it was Matt's Surf Lodge for a while back. The new owners are good guys, upgrading the place, adding new new features/facilities while keeping the vibe... read more chilled out and friendly. Recommended!